Global Battery Alliance

Grievance & Complaints Form

Use this form to raise a concern relating to GBA programmes, assurance activities, sustainability claims, or the conduct of GBA members, contractors, or implementing partners.

You may submit this form anonymously. Personal contact details are optional unless you would like us to acknowledge receipt or follow up with you directly.

1. Complaint Submission Details

Please provide the basic complaint timing details. Contact details are optional.

2. Complainant Information (Optional)

You may submit anonymously. If you leave contact details blank, GBA may be unable to acknowledge receipt directly.

3. Confidentiality Request

If you request confidentiality, your complaint and its details will not be shared on the Global Battery Alliance public complaints registry.

4. Nature of the Complaint / Grievance

Please describe the concern you are raising, what happened, and why you are submitting this complaint.

5. Relevant Context

Please share any known context such as programme, activity, location, people involved, and timing.

6. Supporting Evidence (Optional)

You can send any supporting documents, photos, or evidence by email to grievances@globalbattery.org. Please include the case number provided in the acknowledgement email you will receive after submitting this form.

7. Steps Already Taken (Optional)

Let us know whether any action has already been taken to try to resolve the issue.

8. Desired Outcome

Please explain the result or resolution you are seeking.

9. Declaration

Important notice: GBA prohibits retaliation against complainants, witnesses, or anyone supporting a grievance. Complaints will be handled in a timely, fair, and transparent manner, with confidentiality protected where requested or prudent.
By submitting this form, you confirm that the complaint is submitted in good faith and that the information provided is accurate to the best of your knowledge.