Grievance & Complaints Form

Use this form to raise a concern relating to GBA programmes, assurance activities, sustainability claims, or the conduct of GBA members, contractors, or implementing partners.

Accessible

Confidential where requested

Non-retaliation commitment

You may submit this form anonymously. Personal contact details are optional unless you would like us to acknowledge receipt or follow up with you directly.

Accessible No fee is required. You may submit anonymously and in good faith.

Confidential GBA will protect confidentiality where requested or where prudent.

Non-retaliation Retaliation against complainants, witnesses, or supporters is prohibited.

1. Complaint Submission Details

Please provide the basic complaint timing details. Contact details are optional.

Date of incident or concern

2. Complainant Information (Optional)

You may submit anonymously. If you leave contact details blank, GBA may be unable to acknowledge receipt directly.

I want to submit this complaint anonymously

Name

Organisation

Phone

Complainant type

3. Confidentiality Request

Tell us whether you would like your identity or information handled confidentially.

Do you request that your identity be kept confidential?

If yes, what information may be shared and with whom? This field is not currently mapped to Salesforce unless you create a dedicated field for it.

4. Nature of the Complaint / Grievance

Please describe the concern you are raising, what happened, and why you are submitting this complaint.

Nature of the complaint

5. Relevant Context

Please share any known context such as programme, activity, location, people involved, and timing.

Relevant programme, site, or activity

Parties involved

Location

6. Supporting Evidence (Optional)

Salesforce Web-to-Case does not support direct file uploads in this form. You can still indicate whether supporting evidence exists.

Do you have any documents, photos, or links?

If yes, please describe them This field is not currently mapped to Salesforce unless you create a dedicated field for it.

7. Steps Already Taken (Optional)

Let us know whether any action has already been taken to try to resolve the issue.

Have any steps already been taken to resolve the issue?

If yes, please explain what was done and the outcome

8. Desired Outcome

Please explain the result or resolution you are seeking.

Desired outcome

9. Declaration

Important notice: GBA prohibits retaliation against complainants, witnesses, or anyone supporting a grievance. Complaints will be handled in a timely, fair, and transparent manner, with confidentiality protected where requested or prudent.